Privacy Policy
Caitlin Perrin
Last updated: October 2026
1. Introduction
At Caitlin Perrin, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, caitlinperrin.com, place an order, subscribe to our newsletter or contact us.
Caitlin Perrin is an independent jewellery brand based in Switzerland.
Our business information is:
- Caitlin Perrin
- 43 Route des Acacias
- 1227 Carouge, Switzerland
- info@caitlinperrin.com
We process personal information in accordance with applicable data protection laws, including the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU and UK General Data Protection Regulations (GDPR).
2. Personal Information We Collect
When you use our website, we may collect the following information:
- Your name, email address, telephone number, billing address and shipping address.
- Order details, purchase history and payment-related information.
- Information you provide when contacting us or requesting a return, refund or repair.
- Your email address and subscription preferences when you sign up for our newsletter.
- Technical information, such as your IP address, browser type, device information and website activity, collected through cookies and similar technologies.
We collect information necessary to operate our online store, fulfil orders and provide our services.
3. How We Use Your Information
We use your personal information to:
- Process payments and fulfil orders.
- Arrange shipping and delivery.
- Communicate with you about purchases and enquiries.
- Manage returns, refunds and repair requests.
- Maintain and improve our website.
- Protect our website and customers against fraud.
- Comply with legal and accounting obligations.
- Send newsletters and brand updates when you have subscribed or where otherwise permitted by law.
Where the GDPR applies, our processing is based on the performance of a contract, compliance with legal obligations, legitimate interests or consent, as appropriate to the purpose.
4. Shopify and Third-Party Services
Our website is hosted by Shopify, which provides the e-commerce platform through which we sell our jewellery.
Shopify processes certain personal information to support website functionality, checkout, payment processing, order management, analytics and newsletter communications.
We may also share information with payment providers, shipping companies and other service providers where necessary to complete orders or operate our business.
We do not ordinarily receive or store complete payment card details.
For further information about Shopify’s data processing practices, please refer to the Shopify Privacy Policy.
5. Newsletter
When you subscribe to the Caitlin Perrin newsletter, we collect your email address to send you updates about new collections, product launches and news from the brand.
You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us at info@caitlinperrin.com.
We respect your marketing preferences and will not send promotional communications without an appropriate legal basis.
6. Cookies
Our website uses cookies and similar technologies to ensure its proper functioning and improve your browsing experience.
These may include cookies necessary for shopping cart functionality, checkout and security, as well as analytics or other optional technologies used through Shopify.
Where required by law, we will request your consent before using non-essential cookies and provide a way to manage your preferences.
You may also control certain cookies through your browser settings.
7. Data Sharing and International Transfers
We do not sell customer contact lists to third parties.
Your personal information may be shared with Shopify, payment providers, delivery companies and other service providers where necessary to operate our website and fulfil orders.
Some of these providers may process personal information outside Switzerland, the European Union or the United Kingdom.
Where required by applicable law, we use appropriate safeguards for international transfers of personal information.
8. Data Retention and Security
We retain personal information only for as long as necessary to fulfil orders, provide customer service, comply with legal obligations and manage our business.
Certain accounting and transaction records may be retained for up to ten years in accordance with applicable Swiss legal requirements.
Newsletter subscription information is generally retained while you remain subscribed, subject to any applicable legal or administrative retention requirements.
We take reasonable measures to protect personal information against unauthorised access, loss, misuse and disclosure.
9. Your Rights
Depending on applicable data protection law, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information in certain circumstances.
- Object to or restrict certain processing activities.
- Withdraw consent where processing is based on consent.
- Request data portability where applicable.
- Lodge a complaint with the relevant data protection authority.
To exercise your rights, please contact us at info@caitlinperrin.com.
We will respond in accordance with applicable legal requirements.
10. Changes and Contact
We may update this Privacy Policy to reflect changes in our business, website or applicable legal requirements.
The latest version will always be available on our website.
If you have any questions about this Privacy Policy or how your information is handled, please contact:
- Caitlin Perrin
- 43 Route des Acacias
- 1227 Carouge, Switzerland
- info@caitlinperrin.com