Terms & Conditions

Welcome to Caitlin Perrin.

These Terms & Conditions govern the use of our website, caitlinperrin.com, and the purchase of products offered through our online store. Caitlin Perrin is an independent jewellery brand based in Switzerland, specialising in sterling silver and gold-plated jewellery.

By placing an order through our website, you confirm that you have read and accepted these Terms & Conditions. If you do not agree with them, please do not place an order.

These Terms & Conditions apply to all purchases made through our online store. They should be read together with our Shipping Policy, Returns & Refunds Policy, Privacy Policy and the information provided on individual product pages.

Business Information

Our jewellery is designed with attention to form, quality and longevity. Products are made from sterling silver, with selected designs featuring gold plating. The materials, finishes, dimensions and other relevant characteristics are described on the relevant product page.

We make every effort to ensure that product descriptions, photographs, colours, dimensions and prices are accurate and up to date. However, slight variations may occur due to lighting, photography, screen settings and the natural characteristics of the materials.

Each piece is designed with attention to detail and individually finished. Due to the nature of the production process, slight variations in shape, surface finish or dimensions may occur between pieces. These subtle differences form part of the individual character of the jewellery and do not necessarily constitute manufacturing defects, provided the product conforms to its description and applicable quality requirements.

Gold plating is a surface finish that may gradually wear with use. The longevity of the plating depends on factors including frequency of wear, contact with water, cosmetics, perfumes, chemicals and individual care.

All prices are displayed in the currency indicated on our website. Caitlin Perrin is currently not registered for Swiss VAT and does not charge Swiss VAT on its sales.

Shipping costs and any taxes collected at checkout will be shown before you complete your order.

For international orders, additional import duties, customs charges, local taxes or handling fees may apply. Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

Payments are processed securely through the payment methods available at checkout. We do not ordinarily receive or store complete payment card details.

When you place an order, you are making an offer to purchase the selected products under these Terms & Conditions.

After placing an order, you will receive an email confirming that we have received your order. This confirmation does not necessarily mean that your order has been accepted.

A contract is formed when we send you confirmation that your order has been accepted or when we dispatch the products, whichever occurs first.

We reserve the right to decline or cancel an order where:

If payment has already been received for an order that we cancel, the amount paid will be refunded using the original payment method, unless otherwise agreed.

Our collection includes both ready-to-ship and made-to-order pieces.

Ready-to-ship jewellery is generally prepared for dispatch within the processing period indicated on the relevant product page.

Made-to-order jewellery is produced after purchase and may require additional preparation time. The estimated production period will be indicated on the relevant product page or communicated before checkout.

If an order contains both ready-to-ship and made-to-order pieces, we may dispatch the order once all pieces are ready unless separate shipments have been agreed.

If we expect a significant delay, we will contact you as soon as reasonably possible and provide information about the available options, in accordance with applicable law.

Orders are shipped from Switzerland to the destinations available at checkout.

Shipping costs, estimated delivery periods and information about customs charges are described in our Shipping Policy and displayed where applicable before checkout.

Delivery estimates are approximate and may be affected by customs procedures, carrier delays, public holidays, incorrect address details or circumstances outside our reasonable control.

You are responsible for providing complete and accurate delivery information. If you provide an incorrect or incomplete address, delivery may be delayed or additional shipping costs may apply, where permitted by law.

Once an order has been dispatched, tracking information will be provided where the selected shipping service includes tracking.

Nothing in this section affects your statutory rights relating to delivery, including where goods are delayed, lost or damaged during transit.

Orders shipped outside Switzerland may be subject to customs duties, import VAT, local taxes, customs clearance charges or other fees imposed by the destination country.

These charges are not controlled by Caitlin Perrin and, unless expressly stated otherwise at checkout, are the responsibility of the customer.

If a customer refuses to accept an international delivery because of unpaid customs charges or import taxes, any refund may be reduced by shipping, return and other costs reasonably incurred by Caitlin Perrin, where permitted by applicable law.

At Caitlin Perrin, we encourage customers to review product descriptions, dimensions and materials carefully before placing an order.

We offer a voluntary return period of 7 calendar days from the date of delivery, subject to the conditions outlined in our Returns & Refunds Policy.

To qualify for a voluntary return, the customer must contact us within this period. Jewellery must be unworn, unused, in its original condition and returned with its original packaging.

Made-to-order, personalised and bespoke jewellery, as well as earrings, are excluded from voluntary change-of-mind returns unless expressly agreed otherwise.

Customers are responsible for return shipping costs for change-of-mind returns, unless otherwise required by law.

For customers in the European Union and United Kingdom, statutory cancellation rights generally allow 14 days from receipt of eligible online purchases to notify us of their decision to cancel. These rights take precedence over our voluntary 7-day policy.

Standard collection pieces do not automatically qualify for an exemption from statutory cancellation rights simply because they are produced after an order is placed.

Nothing in this section limits customers’ mandatory rights concerning defective, damaged, incorrectly supplied or materially misdescribed products.

Full details, including return procedures, refund conditions and applicable exceptions, are provided in our Returns & Refunds Policy.

Sterling silver may naturally tarnish over time. Gold plating may gradually fade or wear through normal use.

These characteristics, together with normal wear, accidental damage or damage caused by improper care, do not necessarily constitute manufacturing defects.

Care instructions are available on our website and should be followed to help preserve the appearance and condition of your jewellery.

If your jewellery arrives damaged, defective or materially different from its description, please contact us at info@caitlinperrin.com as soon as reasonably possible with your order number, a description of the issue and photographs where available.

We will review the issue and, where appropriate, offer a repair, replacement, price reduction or refund in accordance with the circumstances and any applicable legal rights.

At Caitlin Perrin, we believe jewellery is made to be worn, cherished and enjoyed for years to come.

We offer a repair service for jewellery purchased from our brand, subject to the nature of the damage, the availability of materials and the feasibility of the repair.

Each repair request is assessed individually. Depending on the condition of the piece and the work required, repair fees may apply.

Any applicable costs, including shipping charges, will be communicated to the customer for approval before the repair is carried out.

To request a repair, please contact us at info@caitlinperrin.com with your order number, a description of the issue and photographs of the jewellery.

We reserve the right to decline a repair request if the piece cannot reasonably or safely be restored.

Where a repair is required as a remedy for a manufacturing defect or another issue covered by applicable consumer protection law, the customer’s statutory rights will take precedence, and no charges will be imposed where the law requires a free remedy.

All original jewellery designs, photographs, written content, branding, logos and other original materials presented on this website are owned by Caitlin Perrin or used with permission.

You may not copy, reproduce, modify, distribute, publish, sell or commercially exploit any website content without our prior written authorisation, except where permitted by law.

You agree to use our website lawfully and responsibly.

You must not use the website to:

We may suspend or restrict access to the website where reasonably necessary to protect our business, customers or website security.

We aim to keep our website accurate, secure and available, but we do not guarantee that it will always be uninterrupted, error-free or free from technical issues.

We may update, suspend or withdraw parts of the website without prior notice where reasonably necessary.

If we discover an obvious error in a product description, price or availability after an order has been placed, we may contact you to correct the error or, where legally permitted, cancel the affected order. If the order is cancelled, any payment received for the affected product will be refunded.

To the extent permitted by applicable law, Caitlin Perrin is not responsible for losses arising from improper product use, failure to follow care instructions, incorrect information provided by the customer or circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability for fraud, intentional misconduct, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited.

Nothing in these Terms & Conditions limits mandatory consumer protection rights.

Personal information collected through our website is handled in accordance with our Privacy Policy.

These Terms & Conditions are governed by Swiss law.

If you are a consumer, this choice of law does not deprive you of any mandatory protections granted by the laws of the country where you normally reside, where those protections apply.

Any dispute will be handled by the courts having jurisdiction under applicable law.

Before beginning formal proceedings, we encourage you to contact us so that we can try to resolve the matter directly.

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products or legal requirements.

The version applicable to your order is the version published on our website at the time you place that order.

For questions about these Terms & Conditions, please contact: