Shipping and Returns

All Caitlin Perrin jewellery is carefully prepared and dispatched from Switzerland using Swiss Post Economy shipping services with tracking.

We ship within Switzerland and internationally to the destinations available at checkout.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

We offer complimentary shipping on orders of:

For orders below these amounts, shipping fees are calculated according to the delivery destination and displayed at checkout before payment.

Complimentary shipping applies to the order value after discounts and excludes shipping charges and any applicable taxes or duties.

Our collection includes both ready-to-ship and made-to-order jewellery.

Ready-to-ship pieces are generally prepared for dispatch within 2–3 business days after payment confirmation.

Made-to-order pieces require additional production time, which is indicated on the individual product page.

If your order contains both ready-to-ship and made-to-order jewellery, all pieces will generally be dispatched together once the entire order is ready.

Processing and production times do not include weekends or Swiss public holidays.

Estimated delivery times depend on the destination and selected Swiss Post service.

Delivery estimates begin from the date of dispatch and do not include order processing or production time.

These times are indicative and may vary depending on the exact postal service used, local delivery conditions, customs procedures and public holidays. Delivery dates are not guaranteed.

Any applicable statutory delivery rights remain unaffected.

All orders are dispatched from Switzerland.

International orders may be subject to customs duties, import taxes or additional handling fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the purchase price or shipping fees and are the responsibility of the customer.

If an international shipment is refused due to unpaid customs charges, reasonable shipping, return or customs-related costs may be deducted from any refund, where permitted by applicable law.

All orders are shipped with tracking.

Please ensure that your delivery address is complete and accurate before placing your order.

If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to assist before the order is dispatched.

If your order is significantly delayed, lost in transit or arrives damaged, please contact us at info@caitlinperrin.com with your order number.

We will investigate the issue with Swiss Post and work towards an appropriate solution.

Nothing in this policy limits your rights under applicable consumer protection laws.

For questions regarding shipping or delivery, please contact:

At Caitlin Perrin, each piece of jewellery is created with care and attention to detail.

We encourage you to review product descriptions, dimensions and materials carefully before placing an order.

We offer a voluntary return period of 7 calendar days from the date of delivery, subject to the conditions below.

To request a return, please contact us at info@caitlinperrin.com within this period.

This policy does not affect any mandatory consumer rights applicable to your purchase.

To qualify for a voluntary return, jewellery must be:

We reserve the right to refuse voluntary returns that do not meet these requirements.

The following items are excluded from voluntary change-of-mind returns:

These exclusions do not override statutory cancellation rights or rights relating to defective products.

In particular, standard made-to-order pieces are not automatically exempt from statutory cancellation rights merely because they are produced after an order is placed.

Customers in the European Union and United Kingdom generally have a statutory right to cancel eligible online purchases within 14 days of receiving their order.

To exercise this right, please notify us by email at info@caitlinperrin.com within the applicable cancellation period.

You then generally have a further 14 days to return the jewellery.

Certain bespoke or clearly personalised pieces may be excluded from statutory cancellation rights where permitted by law.

Any applicable statutory cancellation rights take precedence over our voluntary 7-day return period and voluntary return exclusions.

To request a return, please email:

Include your order number and the item you wish to return.

For voluntary returns, please wait for our return instructions before sending the jewellery back.

For statutory cancellations, you may notify us of your decision to cancel by any clear statement within the applicable period. You do not need to provide a reason.

All returns should be securely packaged to prevent damage during transportation.

Return shipping costs for change-of-mind returns are the responsibility of the customer, unless otherwise required by law.

We recommend using a tracked and appropriately insured shipping service.

For international returns, customers should complete customs documentation accurately to identify the shipment as returned merchandise.

If an item is defective or incorrectly supplied, shipping costs will be handled in accordance with applicable consumer protection laws.

Once your returned jewellery has been received and inspected, we will process any refund due.

For accepted voluntary returns, the purchase price of the returned item will be refunded to the original payment method. Original shipping costs are not refundable unless otherwise agreed.

For statutory cancellations, refunds will include any delivery charges required by applicable law, including eligible standard delivery charges.

Refunds will be processed within the deadlines required by applicable law. Where permitted, we may wait until we have received the returned goods or evidence of their return before issuing a statutory cancellation refund.

For voluntary returns, we aim to process refunds within 14 days of receiving the returned item.

We do not offer automatic exchanges.

If you would like a different size or design, please contact us. Exchange requests may be considered individually, depending on product availability.

This does not affect your statutory rights regarding defective or incorrectly supplied jewellery.

If your jewellery arrives damaged, defective or materially different from its description, please contact us as soon as reasonably possible at info@caitlinperrin.com.

Include your order number, a description of the issue and photographs where available.

We will assess the situation and provide an appropriate solution in accordance with applicable consumer protection laws.

Normal tarnishing of sterling silver and gradual wear of gold plating are expected characteristics of these materials and do not automatically constitute manufacturing defects.

We offer a repair service for Caitlin Perrin jewellery, subject to the nature of the damage and the feasibility of the repair.

Each request is assessed individually. Repair fees and shipping costs may apply depending on the work required.

Any charges will be communicated and agreed upon before the repair is carried out.

Where a repair is required under mandatory consumer protection law, the applicable statutory remedies will take precedence.

For any questions regarding returns, refunds, exchanges or repairs, please contact: